Understand the letter.
Meet the deadline.
Be heard.
When an institution sends you something you don't understand, Enki gently helps you make sense of it, gather your evidence, and respond clearly — for benefits, housing and disputes. Free to you, and you decide every step.
Enki is not a law firm and does not give legal advice. It helps you understand and prepare — nothing is ever sent without your approval.
The problem
Institutions answer in their own language. Enki helps you speak it.
A benefits decision, a possession notice, a demand you didn't expect — the system speaks in deadlines, descriptors and forms, while you're living the real story. That gap is why good cases get lost. Enki closes it: it turns what actually happened to you into the language institutions have to answer, with your evidence in order and your deadline protected.
How it works
From a pile of paperwork to a clear next step
Six gentle stages — and you approve everything before anything happens.
Capture
Add your letters, documents and notes — type, paste, or photograph them.
Understand
Enki explains what the letter means in plain words and builds a clear timeline.
Check the rules
It works out your deadline and what evidence your case needs.
Translate
It puts your situation into the language the institution responds to.
Prepare
It drafts your response and organises your evidence, ready for you to check.
You decide
You review, adjust and send it yourself. Nothing goes anywhere without you.
Why you can trust it
Built to protect you, not to replace your judgement
You stay in control
Enki prepares; you decide. It never sends anything or acts on your behalf without your explicit approval.
Private by design
Your information is yours. It's kept private and secure, and it is never sold.
It shows its working
Every fact traces back to your own documents, with a clear signal of how confident it is.
Free to you
People who need help are never charged. Enki is paid for by the organisations that use it.
It never decides your case
Enki won't predict whether you'll win. It gives you the facts and the options; the decision stays yours.
A full record
Everything is kept in a clear, tamper-evident record — so you always know what happened, and when.
Who it helps
One place for the situations that matter most
Benefits & PIP
Understand a decision, meet the reconsideration deadline, and prepare a stronger challenge with the right evidence.
Housing
Disrepair, deposits, notices and disputes — organised, dated, and ready to act on.
Disputes & complaints
Overcharges, faulty goods, unanswered complaints — put your case clearly to the people who owe you an answer.
For charities, unions & councils
Help your advisers do more of what only they can do
Enki handles the organising, the deadline-tracking and the first draft, so your caseworkers spend their time on judgement and people — not paperwork. It's built around data protection and safeguarding from the ground up, the adviser stays in control of every case, and it's free to the people you serve.
We're partnering with a small number of advice organisations for our pilot. If that could be you, we'd love to show you what it does.
Get started
Request early access
Enki is in a closed pilot while we build it carefully with the people who use it. Leave your details and we'll be in contact.